Reset your password
If you signed up with email and password and forgot it:
- On the sign-in screen, tap Forgot password?
- Enter your account email.
- Check your inbox for a one-time code.
- Enter it in the app, then set a new password.
If the code doesn’t arrive in a couple of minutes, check spam. Still nothing — email us at support@cirqil.com.
”Wrong password” but you’re sure it’s right
- Make sure caps lock is off.
- Try the password on a different device to rule out typos.
- Reset the password (see above) if you can’t figure it out.
Signed up with Google or Apple
Cirqil doesn’t have its own password for you in that case. Use Continue with Google or Continue with Apple — whichever you originally chose. If you’re locked out of that Google/Apple account, recover it with them; Cirqil can’t unlock it for you.
Verification code didn’t arrive
For sign-up email verification or password reset codes:
- Give it a couple of minutes.
- Check spam / junk / promotions folders.
- Confirm you typed the email correctly.
- Try the “resend code” option.
Still stuck? support@cirqil.com.